Attica Vererinary

Attica Veterinary Associates, P.C.

Frequently Asked Questions

Call (585) 591-2660 between 7:30 and 9:00 AM. Monday through Friday, and between 8:00 and 9:00 AM Saturday. Always identify the farm and yourself. Please be prepared to describe the reason for the call: Is the animal standing or down? Does the animal need surgery? How long has the cow been in labor? A regular call charge is applied.

If you call between 9:00 AM and 5:00 pm to schedule a visit, a doctor’s schedule of regular calls will have to be adjusted to accommodate your request. A "late call" surcharge of $18 is applied in addition to the regular call charge.

Call (585) 591-2660 (an answering service will respond) after 5:00 PM Monday through Friday, after 12:00 Noon on Saturday and all day on Sundays. Thanksgiving, Christmas and New Years holidays are also emergency days. Always identify the farm and yourself. Please be prepared to describe the reason for the call — Is the animal standing or down? Does the animal need surgery? How long has the cow been in labor? An emergency call charge will be applied.

At any time during regular working hours that a call must be responded to promptly causing the doctor to drive a considerable distance out of his/her way or delay previously scheduled work, the "emergency call" charge may be applied.

Helpful hints for using the answering service:

Note: Let the telephone ring if there is no answer on the first two rings. They may be responding to several calls at one time.

  1. Give your name, telephone number and location.
  2. Describe the problem. Please speak slowly. Everything you say must be written down in order to advise the doctor on call.
  3. Be patient. The answering service staff is neither familiar with dairy farm language nor trained in cow care.
  4. Have someone available to answer the telephone in case the doctor needs to talk to you. If you are using a cell telephone, please stay in a place that has good reception.

Please note: The answering service will NOT:

  • Give out cell numbers of doctors.
  • Say where a doctor is at the time you call. This is a matter of client confidentiality.
  • Call any doctor that is not on call.
  • Call the clinic after closing to find out if a doctor is still there.

Call (585) 591-2660 between 9:00 AM and 5:00 PM Monday through Friday and between 9:00 am and 12:00 Noon on Saturday. Always identify the farm and yourself. Give your contact information (telephone, cell telephone, fax, email). If you know the staff person you wish to do the consultation, you may be able to schedule the visit with the receptionist. If you do not know which person would be best qualified to meet your needs, explain the problem and we will call you back.

Call (585) 591-2660 before 3:00 PM the day before the drugs/supplies are needed.

Many of the drugs we supply must be individually labeled for your farm to comply with federal and state regulations. As much advance notice as possible makes assembling your order efficient for us.

If your location is not convenient for one of the doctors or a Cattl-Tek route truck that day, you may have to wait for delivery. You may always pick up the drugs/supplies at the clinic rather than wait for delivery.

Call Charles Baker with your order at 716-560-2875, or e-mail your order to Charles: cattltekman@yahoo.com  

Call DJ Jones with your order at 585-356-3418

Or, call (585) 591-2660 between 8:00 AM and 5:00 PM Monday through Friday, and between 8:00 AM and 12:00 Noon on Saturday. Always identify the farm and yourself. Please give your contact information (telephone, cell telephone). Give the list of supplies needed. Charles Baker or DJ Jones may contact you before the visit.

Yes, cash and carry discounts are always available. Inquire at the Clinic's front desk about the discount rates and items available each month.

Monthly billing is done on or about the 20th of every month. A self-addressed envelope is enclosed with the invoice for your convenience when sending a check.

Credit card payments are accepted for MasterCard and Visa. If charging by telephone, please be prepared with the card number, expiration date and name as it appears on the card.

Pre-payment plans are available for current accounts in order to take advantage of reduced drug/supply prices. Please call (585) 591-2660 and talk with Dr. Schwytzer

For account inquiries, please call (585) 591-2660, and ask to talk with Allison Lougheed, clinic bookkeeper.

Yes. Call (585) 591-2660 between 9:00 AM and 5:00 PM Monday through Friday and between 9:00 AM and 12:00 Noon on Saturday. Always identify the farm and yourself. Make arrangements with the receptionist to pick up the equipment.

Rental items have refundable deposit as well as a per day rental charge. This deposit is intended to cover repair costs to damaged equipment.

Yes. Please see our BioPRYN page for more information.